EXPERIENCED SUPPORT WHEN IT MATTERS

We've been through this before

A serious incident moves fast. There may be safety risks, inspectors, customers and staff to deal with, and big decisions to make quickly. Our specialists give calm, independent support, help you set priorities and put a clear plan in place.
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WHEN YOU MAY NEED US

When to call us

Call us when something serious happens and you need calm, independent help quickly. These are the situations we support most often.

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Food safety incidents

Food poisoning claims, contamination or allergen incidents.

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Health & safety incidents

Serious workplace incidents, accidents, safety concerns or situations requiring immediate technical guidance.

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Inspector visits

A visit, warning or enforcement action from an EHO or other authority.

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Serious complaints

A complaint that raises safety concerns.

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Disruption

An incident that stops a site running normally.

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Protecting your reputation

Making sure what you say is based on the facts.

OUR RESPONSE

A clear plan when things feel unclear

From the first call, our specialists work alongside your team until the issue is resolved.
1
Assess
Find out what happened and what's urgent.
2
Stabilise
Take the urgent steps and guide your team.
3
Investigate
Look at the evidence and find the cause.
4
Recover & Improve
Put fixes in place so it doesn't happen again.
PRACTICAL CRISIS SUPPORT

Support from incident to resolution

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Immediate technical guidance
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Investigation and root-cause support
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Regulatory support
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Follow-up and verification
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Independent incident assessment
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Corrective action planning
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Management and operational guidance
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Lessons learned and preventive improvement
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NEED SUPPORT

Tell us what’s happened.

Tell us about the incident. Our team will review your enquiry and connect you with the appropriate specialist.

Thanks, we've received your request and will be in touch as soon as possible. If this is urgent, please call us now on +44 808 164 3773.

Sorry, your request didn't send. If this is urgent, please call us now on +44 808 164 3773, or try the form again.

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We review your enquiry

We’ll understand what you need and identify the right team.

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We connect you with a specialist

Your enquiry goes to someone with the appropriate expertise.

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We discuss the next step

We’ll contact you to understand the requirement in more detail and explain how we can help.

YOU MAY ALSO NEED

Related support

Select the area you’re interested in and get in touch with the relevant team. Not sure? Just send us an enquiry and we’ll point you in the right direction.

Learn More
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Audit & Assurance

Talk to us about audits for one site or many.

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Consultancy & Advisory

Get expert help with policies, procedures and safety systems.

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Training & Development

Ask about courses for your managers and staff.

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Crisis Support & Management

Get urgent help with an incident or investigation.

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Be ready before something happens

A safer, more resilient tomorrow

Whether you're dealing with an incident now or planning ahead, our specialists can help you prepare.

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FREQUENTLY ASKED QUESTIONS

Your questions, answered

Find out how ESB can work with your teams, support international operations and shape assurance around your organisation.

When should I call ESB?

Call us about a food safety incident, a serious accident or near miss, a visit or enforcement action from an EHO or other authority, a serious complaint, or anything that stops a site running normally.

What happens when I call?

Our specialists find out what happened and what's urgent, guide your team through the first steps, look at the evidence to find the cause and help put fixes in place.

Can you help us prepare before an incident?

Yes. We can help you plan ahead so your teams know what to do if something goes wrong.

Independent. Trusted. Safer together.
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