Quick Service Restaurants

Independent Assurance for QSRO perations

Quick service restaurants operate at pace and scale, where consistency of food safety and operational standards is essential to brand protection. A single incident can damage years of brand building.

Trusted by more than 13,000 operators around the world

The Operational Complexity

QSR operations prioritise speed and consistency. But the same pace that drives customer satisfaction can create gaps in standards execution — especially across franchised networks with varied levels of operator experience.

High-volume, fast-paced operational environments

Franchise networks with varied operator capabilities

Young or transient workforce affecting consistency

Intense scrutiny from clients, regulators and the public

Brand reputation shared across hundreds of locations

Why Independent Assurance Matters

QSR brands live or die by consistency. Independent assurance provides the evidence that standards are being executed uniformly — protecting brand value and meeting franchisor obligations.

How ESB Supports QSR

Our sector-specialist auditors understand the unique pressures and requirements of qsr operations.

Food safety audits calibrated to QSR operational pace

Franchisee compliance verification and benchmarking

Speed-of-service balanced with standards assessment

Cross-network pattern identification

New product launch compliance verification

Trend analysis to inform franchise support priorities

Myles Woodwards

Baxter Storey, Operations Manager

The auditor was engaging and energetic and my teams got huge value from her audits, well beyond just checking off the audit criteria.

They have been left more aware of best practice for their locations and are now energised about raising their safety standards even further!

Helen Davies

Searcys and WSH Restaurants, Head of Safety

Very impressed with your approach, the team really enjoyed your audits and feel very supported by you - in particular, the 'show me/tell me' approach that you use during audits to engage with the teams on site.

FROM START TO FINISH

Sector challenges

Allergen disclosure is the top concern for 68% of consumers and restaurants - cross‑contamination, improper storage and inconsistent cleaning lead to failures

Staff shortages mean new employees may lack training, and 67% of operators report retention challenges

Improving waste segregation and sustainability practices in response to environmental expectations and emerging guidance, without adding unnecessary operational burden

Diners want transparency about allergens, sustainability and hygiene - a single food safety incident can go viral on social media

Discuss your catering compliance plan

Who This Helps

Operations Leaders

Network-wide consistency assurance

Safety & Quality

Franchisee accountability evidence

Commercial Leaders

Franchise agreement compliance verification

Executive & Board

Brand protection governance

Discuss Assurance for QSR

Start a conversation about how independent assurance could strengthen confidence across your qsr operations.

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